Shipping Policy

Thank you for shopping at The Halloween Haunt! Here is how your order gets to you.

Where we ship

We currently ship to the United States, Canada, Mexico and the Philippines. If your country is not available at checkout, we do not ship there yet.

Order processing

Orders are processed within 1 to 3 business days (excluding weekends and holidays). You receive a confirmation email when you place your order, and a second email with your tracking number when it ships.

Delivery times

Our products ship from partner warehouses. Delivery usually takes 7 to 15 business days after shipment to the United States, and 10 to 20 business days to Canada, Mexico and the Philippines. These are estimates, not guarantees, especially during busy periods such as Halloween.

Shipping costs

United States: $4.99. Canada and Mexico: $6.99. Philippines: $4.99. Shipping is free from $50 in the United States and from $60 in the other countries. The exact shipping cost is always shown at checkout before you pay.

Halloween orders

If you need your order before Halloween, please order as early as possible. Orders placed close to October 31 may arrive after Halloween.

Customs, taxes and import charges

Orders shipped to another country may be subject to sales tax or VAT, customs duties and customs handling fees. Where we collect these at checkout, they are shown before you pay. Otherwise, they may be charged by the carrier or the customs authority on delivery, they are not included in our prices, and they are the responsibility of the customer. Rules for low-value parcels change often, so please check the rules of your country before ordering.

Multiple items

If you order several items, they may arrive in separate packages with separate tracking numbers.

Tracking

Tracking information may take a few days to update after shipment. If your tracking has not updated for more than 7 days, please contact us.

Wrong address

Please check your shipping address carefully at checkout. We are not responsible for orders sent to an incorrect address provided by the customer. Contact us right away if you notice a mistake.

Lost or damaged parcels

See our Returns & Refunds page.

Contact

Email thehalloweenhaunt.support@gmail.com or use our contact form.