Privacy Policy
Last updated: September 29, 2026.
The Halloween Haunt (“we”, “us”) runs this online store and is responsible for your personal information (the data controller). Contact: thehalloweenhaunt.support@gmail.com.
Information we collect
- Contact and order details: name, email address, shipping and billing address, phone number and the items you order.
- Payment information: payments are handled by our payment providers. We do not store your full card number.
- Messages: what you send us through the contact form or by email.
- Device and usage data: IP address, browser, pages viewed and similar information collected through cookies.
Why we use it and our legal basis
- To process and deliver your order and handle returns (performance of a contract).
- To answer your questions (contract and legitimate interests).
- To prevent fraud and keep the store secure (legitimate interests).
- To meet tax, accounting and customs obligations (legal obligation).
- To send marketing emails or show personalised ads, only where you agree or where the law allows (consent or legitimate interests). You can unsubscribe at any time.
Who we share it with
Only with service providers that help us run the store: Shopify (hosting and checkout), payment providers, our fulfillment and supplier partners, shipping carriers and customs authorities where required, and email and analytics tools. We do not sell your personal information for money.
International transfers
Our suppliers, carriers and service providers may be located in countries other than yours, including the United States, China and the Philippines. Where the law requires it, we rely on appropriate safeguards such as standard contractual clauses.
Cookies
We use essential cookies to make the cart and checkout work. Analytics and marketing cookies are used only with your consent where the law requires it. You can change your choices through the cookie banner, on our Your Privacy Choices page, or in your browser settings.
How long we keep it
We keep your information as long as needed to handle your order, to meet legal obligations such as accounting rules, and to resolve disputes.
Your rights
Depending on where you live (for example under the EU and UK GDPR or California law), you may have the right to access, correct or delete your information, to restrict or object to its use, to receive a copy of it, to withdraw your consent at any time, and to opt out of the sale or sharing of your information for targeted advertising. To use these rights, email us. We may need to verify your identity first. You can also complain to your local data protection authority.
Children
Our store is not directed at children under 16, and we do not knowingly collect their personal information.
Changes
We may update this policy from time to time. The new version applies when it is posted on this page.
Contact
For any privacy question or request, email thehalloweenhaunt.support@gmail.com.